Privacy Policy

Effective Date: 1 May 2025

Forgettable Pte. Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the “Services”). Please read this policy carefully to understand how we handle your personal data.

1. Information We Collect

We may collect and process the following types of information:

Personal Identification Information: Name, email address, and other contact details.
Policy Documents: Uploaded insurance policies, which may contain personal and sensitive information.
Usage Data: Information about how you use our app, including access times, pages viewed, and the routes by which you access our Services.
Device Information: Details about the device you use to access our Services, including the device type, operating system, and unique device identifiers.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Services: Processing your insurance documents to generate insights and summaries.
To Improve User Experience: Understanding how users interact with our app to enhance functionality and satisfaction.
To Communicate with You: Sending updates, security alerts, and support messages.
To Ensure Security: Monitoring and analysing trends and usage to improve the security of our Services.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

Service Providers: Third-party vendors who assist in operating our Services, subject to confidentiality agreements.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption: Securing data in transit and at rest.
Access Controls: Restricting access to personal data to authorised personnel only.
Regular Audits: Conducting security assessments to identify and mitigate potential vulnerabilities.

We store and process data using secure cloud infrastructure located in reputable data centres.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request copies of your personal data.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal obligations.
Objection: Object to our processing of your personal data.

To exercise any of these rights, please contact us at hello@forgettable.ai.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently received personal data from a child under 18, we will delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Singapore. By using our Services, you consent to the exclusive jurisdiction of the courts in Singapore in relation to any disputes arising under this Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: privacy@forgettable.ai